Return & Refund Policy — United States & Canada

Last updated: July 26, 2026

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return or exchange.

This policy applies only to orders placed directly through aoniu.com and shipped to the United States or Canada. Products purchased through Amazon, Walmart, or another third-party retailer must be returned through the original purchase channel and are subject to that retailer’s return policy.

1. Return Eligibility

To be eligible for a return, you must provide your order number or other valid proof of purchase.

United States

For non-defective returns or exchanges, we accept products that are new or lightly used. The product must be returned in substantially the same condition in which it was received, with all original accessories, components, manuals, and packaging whenever possible.

Canada

For non-defective returns or exchanges, the product must be new, unused, uninstalled, and returned in its original condition with all original accessories, components, manuals, and packaging.

Opening the package solely to inspect the product or discovering a defect during reasonable inspection will not prevent a valid defective-product claim.

Products showing damage caused by misuse, accidents, unauthorized modifications, improper assembly, water exposure, neglect, excessive wear, or failure to follow the product instructions may not qualify for a non-defective return or exchange.

2. Defective, Damaged, Missing, or Incorrect Items

We accept returns and exchanges when:

• The product is defective or damaged upon arrival.
• Parts or accessories are missing.
• The customer receives the wrong product.
• An incorrect package is delivered.
• The product is materially different from what was ordered.

Please inspect your order after delivery and contact us as soon as possible if you discover a problem. To help us evaluate the issue, we may request photographs, videos, the product serial number, the shipping label, and packaging information.

For an approved issue-based return or exchange, AONIU will cover:

• Return shipping costs.
• Replacement shipping costs, when applicable.
• The original standard shipping charge, when applicable.
• Any applicable restocking fee.

No return shipping fee or restocking fee will be charged for an approved return or exchange caused by a product defect, shipping damage, missing parts, or an AONIU fulfillment error.

3. Returns for Personal Reasons

Personal-reason returns include, but are not limited to:

• Changing your mind.
• Ordering by mistake.
• Selecting the wrong model, color, or specification.
• Deciding that the product is no longer needed.
• Returning a product when no defect or AONIU fulfillment error is present.

United States — Return for a Refund

For an approved personal-reason return in the United States, a USD $80 return shipping fee per unit will apply.

The USD $80 fee will be deducted from the refund. No separate restocking fee will be charged for a personal-reason return made for a refund.

Canada — Return for a Refund

For an approved personal-reason return in Canada, a USD $120 restocking fee per unit will apply.

A prepaid return shipping label will be provided without an additional return shipping charge. The USD $120 restocking fee will be deducted from the refund.

If the original order was paid in Canadian dollars, the USD $120 restocking fee may be converted into the equivalent amount in Canadian dollars when the refund is processed.

Original shipping charges and optional expedited shipping charges are non-refundable for personal-reason returns, except where required by applicable law.

4. Exchanges

We accept exchanges within 30 days of delivery, subject to the eligibility requirements in this policy and product availability.

Issue-Based Exchanges

If an exchange is approved because the product is defective, damaged, incomplete, or incorrect, AONIU will cover the applicable return and replacement shipping costs. No restocking fee will apply.

United States — Personal-Reason Exchanges

For an approved personal-reason exchange in the United States, a USD $80 restocking fee per unit will apply.

The USD $80 restocking fee is the applicable exchange-handling charge. We will not also charge the separate USD $80 personal-return shipping fee for the same exchange.

Any difference in price between the original product and the replacement product must be paid by the customer or refunded by AONIU, as applicable.

Canada — Personal-Reason Exchanges

For an approved personal-reason exchange in Canada, a USD $120 restocking fee per unit will apply.

A prepaid return label will be provided without an additional return shipping charge.

If the original order was paid in Canadian dollars, the USD $120 restocking fee may be converted into the equivalent amount in Canadian dollars when the exchange is processed.

Any difference in price between the original product and the replacement product must be paid by the customer or refunded by AONIU, as applicable.

Depending on product availability and processing requirements, we may ask you to return the original product and place a separate order for the replacement product.

5. Regional Fee Summary

All fees are charged per returned unit, not per order.

6. How to Start a Return or Exchange

To request a return or exchange, contact: support@aoniu.com

Please include:

• Your order number.
• The purchaser’s name and email address.
• The product and quantity being returned.
• The reason for the return or exchange.
• Photographs or videos if the product is damaged, defective, incomplete, or incorrect.

If your request is approved, we will provide return authorization, a return shipping label when applicable, and instructions explaining where and how to send the product.

Products returned without prior authorization may be refused or may experience processing delays. Please do not send a product to an address shown on the original shipping package unless instructed to do so by AONIU Customer Support.

7. Return Packaging

The product must be securely packaged to prevent damage during return transportation.

Please include all original components, accessories, keys, chargers, manuals, hardware, and promotional items supplied with the product.

A refund may be reduced or denied if:

• Components or accessories are missing.
• The returned product is damaged because it was packaged improperly.
• The product has been modified or damaged after delivery.
• The returned product does not match the product associated with the approved return request.
• The product does not meet the applicable return-condition requirements.

Any reduction will be based on the actual missing items, damage, or loss in product value, subject to applicable law.

8. Non-Returnable Items

We cannot accept returns for:

• Gift cards.
• Items specifically marked “Final Sale” at the time of purchase.
• Products damaged through misuse, accidents, neglect, unauthorized modification, or improper maintenance.
• Products returned without the required authorization.
• Products that do not meet the applicable condition requirements for a personal-reason return.

This section does not exclude returns involving verified defects, shipping damage, incorrect products, missing items, or any rights provided by applicable law.

9. Refunds and Processing Time

We will notify you after we receive and inspect the returned product and will confirm whether the refund has been approved.

United States

Returns are generally inspected and processed within 15 business days after they arrive at our designated return facility.

Canada

Returns are generally inspected and processed within 14 calendar days after they arrive at our designated return facility.

If approved, the refund will be issued to the original payment method. Applicable return shipping fees, restocking fees, missing-item charges, or other authorized deductions will be deducted from the refund.

After AONIU issues the refund, your bank, credit card company, PayPal, or other payment provider may require up to 10 business days or longer to post the funds to your account.

If more than 15 business days have passed since we approved your refund, please contact support@aoniu.com.

10. Applicable Consumer Rights

This policy does not limit or exclude any mandatory rights or remedies available under applicable federal, state, provincial, or territorial consumer protection law.

If applicable law gives a customer a more favorable cancellation right, return right, remedy, refund period, or allocation of return costs, the applicable legal requirement will take precedence over this policy.

11. Contact Us

For questions regarding a return, exchange, or refund, please contact:

AONIU Customer Support
Email: support@aoniu.com
Website: https://www.aoniu.com